Every day we face with dozen tickets in Jira and searching for the proper issue is not an easy task. We face duplicates, and tickets that someone else has already submitted. So, as a result, users often need to find duplicates in Jira to prevent confusion.
In Jira duplicate issue means that cloned issue corresponds to the same project. To prevent the needless job you should try to make sure that the issues you report are not duplicates. Otherwise, those bugs will be closed or will create a mess in tasks.
The main advantage of using it is that you will no longer waste your time searching for similar issues manually. The system will return the results immediately preventing you from logging a ticket that was already logged before.
The list of potential duplicates will be displayed on the right panel of any existing Jira ticket. Find Duplicates plug-in works in Create/Edit/Link Issue dialogs.
A duplicate bug is a case when a QA engineer reports an issue that is already in the system and in the same project. To ensure that there is no duplication of bugs follow the steps below.
Using the Find Duplicates add-on for Jira you can easily simplify your work and save your time.
To identify the duplicate issues follow the next steps.
In the first case, in order to see the list of potential bug – clones while you are reporting a new issue follow the steps:
Start with searching the issues:
There is also an editing function on the issue page, where you may see the possible duplicates almost in the same way as you did while creating the issue.
Find Duplicates plugin not only allow to see the potential duplicates while the user creates a new issue, but also automatically shows potential duplicates when the user creates the links between issues.
This helps the user to save time as he/she does not have to do a manual search before linking the related tickets.
To see the potential list of duplicates linking the issues follow the steps:
Find Duplicates also enhances Jira’s header search box to a support quick search based on keywords, issue key, and issue number within a current project.
The potential Duplicates panel is shown on each issue page of the enabled project.
The user can switch on or off the search restrictions of his/her choice. You may see only bug clones with the help of the “Limit duplicates by issue type” option.
Find Duplicates is compatible with the Jira Service Desk plug-in (see duplicated or similar requests as Service Desk Agent).
Install the Find Duplicates add-on for Jira and all protentional duplicated tickets will appear on the stage of creating a new issue.
Find Duplicates also integrates with Zephyr and synapseRT Test Management plug-ins making reporting a bug easier and quicker.